Affected Products:
Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
Cyan, magenta, and yellow color bands appear on the print out. A developer roll power contact produces this issue wherein two cables have been shorted together. Please see sample print quality pages below:
| Print Quality Pages |
| Black shorted to yellow | Cyan shorted to yellow | Magenta shorted to yellow |
| | |
Solution:
Replace the Developer roll power contact.
Note:
No further troubleshooting for this issue.
Service Parts:
Make sure to validate the part number at the Lexmark part store before ordering.
Note:
Please refer to Lexmark.com to get part numbers for the Toner Cartridge and Imaging Unit.
- 41X0086 – Developer Roll Power Contact
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8449