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Lexmark CX825

Lexmark CX/CS8xx and XC/Cxxxx: Excess Hole Punch Chads Lead to 401.15, 403.54, 417.33 or 450.25 Paper Jams

Affected Products:

Single-Function: CS820, CS827 and C6160

Multifunction: CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

Paper jams with the following errors displayed on the control panel:

  • 403.54

  • 401.15

  • 417.33

  • 450.25

Additional Identifiers

  • Hole punches in the print-coverage area:

  • Loose chads in the paper path and, in the chad bin,chads with a depression in the middle of the chad:

  • Chads appearing on output:


Chads might possibly be sticking together and accumulating in a part of the hole punch unit (mechanism) that is not easily accessible.

Please contact Lexmark Technical Support for additional troubleshooting and possible service solutions.


Avoid hole punches on media where the print coverage extends into the area of the hole punch. The punch area can be up to16.1mm from the edge of the media.

If that is not an option, then make sure to allow a delay between full-coverage punch jobs, and keep in mind that larger jobs require a longer delay between jobs.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number