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Lexmark XC8155

Lexmark XC8155

Lexmark CX8xx and XC81xx: 240.33, 213.33 and 242.36 Jams with the Envelope Tray as Paper Source

Affected Products:

Multifunction: CX820, CX825, CX827, CX860, XC8155, XC8160, XC8183

Issue Description:

Envelopes that do not lay flat in the Envelope Tray lead to more240.33, 213.33 and 242.36 jams.

Envelope Tray P/N # 21K0787

Not flat and more likely to jam
Flat and less likely to jam — preferred

Solution:

  1. Twist the envelopes in an effort to get the envelopes to lay flat.

  2. Load fewer envelopes in the tray to reduce stack height.

  3. Try a style of envelope that is known to lay flat in the envelope tray.

Preferred

Size BrandFinishWeightMfg.

10

Strathmore Bond

COCKLE

24#

Williamhouse

10

Gilbert 100

COCKLE

24#

Williamhouse

9

Athenian

SMOOTH

24#

Parthenon Envelope Co.

7 3/4

Classic Laid

LAID

24#

Kimberly Clark

7 3/4

Strathmore Writing

WOVE

24#

Williamhouse

D.L.

Spey Gummed DL

SMOOTH

90G

River Series #1029

Not preferred for the envelope tray

Size BrandFinishWeightMfg.

10

Hammermill

BOND WOVE

20#

International Paper

10

Columbian C0125

SMOOTH

24#

Meade

C5

Avon White

WOVE SMOOTH

80G

River Series

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number

LEGACY ID: SO8503

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