Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
When printing a document from the Google Drive app on 2016 Lexmark products, the control panel freezes.
To resolve this issue, the firmware must be updated; the update is based on the latest printer version.
Check the printer’s current firmware (FW). xref_Check_xref
for steps on how to check the printer's current FW.
If the firmware is already updated, skip Step 2 and proceed to the Still Need Help? section.
Update the printer firmware (FW) to the following versions provided for each printer:
for steps on downloading and Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode
for steps on updating the FW.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
LEGACY ID: SO8193