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Lexmark CX860

Lexmark CX860

Lexmark CX/CS8xx_72x and XC/Cxxxx: Control Panel Freezes when Using Google Drive App on Lexmark 2016 and 2020 Products

Affected Products:

Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

When printing a document from the Google Drive app on 2016 Lexmark products, the control panel freezes.


To resolve this issue, the firmware must be updated; the update is based on the latest printer version.

  1. Check the printer’s current firmware (FW).


    for steps on how to check the printer's current FW.


    If the firmware is already updated, skip Step 2 and proceed to the Still Need Help? section.

  2. Update the printer firmware (FW) to the following versions provided for each printer:


    for steps on downloading and

    Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode

    for steps on updating the FW.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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