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Lexmark XC8160

Lexmark XC8160

Faxes Received Are Printed Instead of Being Forwarded to a Configured Shortcut

Affected Products:

Single Function: C4150, C6160, CS720, CS725, and CS820

Multi-Function: CX725, CX820, CX825,CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

When the Fax Forward feature is configured to forward faxes to a network shared shortcut, it goes through the following behaviors:

  • When printer receives a fax, it gets printed instead of being forwarded.

  • When printer receives a fax, an error page is printed.


NOTE:

This setting can be checked by accessing printer’s embedded web server (EWS): Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Forward to.

Explanation:

This issue only occurs due to the following scenarios:

  • If you use Scan Center - Network Folder. Scan Center Does Not support receiving Faxes and forwarding option.

The Fax forward feature has to be configured using a shortcut created in the Shortcuts menu from the embedded web server (EWS).

  • If the network share shortcut is not configured correctly, such as Share Path, File Path or Authentication.

Additional Information:

To avoid the behavior described in the Overview section of this article, the following settings must be checked:

  • The network share shortcut is created from the built-in Shortcuts menu which can be found under the embedded web server (EWS) page.


    NOTE:

    The network folder shortcut created from Scan center will not support Fax Forwarding

  • When adding a built-in network share shortcut;

  • Make sure that the domain before the username is NOT included. Some customers commonly make a mistake when setting up Fax, since the domain\user format works when setting it up in Scan Center.

  • Share Path could be set by using a hostname or an IP address.


    NOTE:

    Make sure to properly set up the DNS server when using a hostname for Share Path.

  • File Path should be the path (and file name) under Share Path as presented in the following example:

Share Path:

\\myServer\Shared

File Path:

\fax\faxtest

(Where fax is a sub folder under

\\myServer\Shared

and

faxtest

is the forwarded fax file name.)
NOTE:
The \ before subfolder fax is optional.

Or

Share Path:

\\myServer\Shared\fax

File Path:

faxtest

(Where

faxtest

is the forwarded fax file name.)

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution

LEGACY ID: FA1150

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