Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
When printing the Asset Report from the printer, no value is seen on the report for mono pages printed. See sample report below:
Updating the printer firmware will fix the issue. Before you update the firmware, perform the following:
First, you need to…
Carry on with…
Check the current firmware level by going to this link, xref_Check_xref
, for the steps.
If the printer firmware value is below 064 then you may proceed with the firmware update.
Please contact your next level of support or Lexmark Technical Support to acquire the firmware fix.
Update the printer firmware by following the steps from this link, Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
LEGACY ID: SO7936