Affected Products:
Single function: CS720, CS725, CS727, CS728, CS820, CS827, C4150, C6160
Multi-function: CX725, CX820, CX825, CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163
Issue Description:
Setup wizard runs in an infinite loop when the printer is powered off and on.
Explanation:
This is functioning as designed since the boot wizard should not allow users to set options if they do not have proper administrative permissions. When the first boot wizard comes up, the user will need to log in with an Admin account to complete the first boot wizard.
Steps to Reproduce from the EWS:
1.
Un-check Administrative Menus and Device Management under Public Permission for Guest.
2.
With Admin account, place a check next to "Run initial setup" under EWS page.
Solution:
Complete the setup wizard logged-in as administrator to deactivate the "Run initial setup" EWS setting.
To do this:
Swipe from right-to-left at the right-hand edge of the screen to display the navigation bar.
Touch the Login button.
Enter your administrator account credentials (User Name) in the Log In dialog box.
Complete the setup wizard.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8071