Affected Products:
Single function: CS820, C6160
Multi-function: CX820, CX825, CX860, XC6152, XC6153, XC8155, XC8160, XC8163
Issue Description:
Dots of toner or white spots appear on the printed page. The defect can manifest in a random position or have a specific frequency. The sample printout below shows small dots of toners encircled in
red
.| Click Images to Enlarge |
| |
| Widely-spaced repeating spots | Closely-spaced repeating spots |
Solution:
Touch the “Status/Supplies” icon in the printer’s Control Panel. Check the status of supplies and replace those that are low or empty. Proceed with the next step if all supplies are still in sufficient amounts.
Determine which color is having the issue by printing the “Print Quality Samples”. To do this from the Control Panel, navigate through: Settings > Report > Print Quality Pages.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Photoconductor part number and serial number
LEGACY ID: SO7813