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Lexmark XC8155

Lexmark CS/CX 72x, 82x, 86x: Missing Letters "o" & "a" That Use Umlaut Symbols

Affected Products:

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

Letters that use umlauts are omitted from w
ö
rds(w rds) on a printed page. This appears to be more common when using fonts other than New Times Roman and results can vary based on your font's pitch or size.

For example, letters
ö
and
ä
entirely void from words.

Solution:

Try a different font and font pitch for troubleshooting purposes. Otherwise, a PE-released version of firmware PP.021.065 RIP, or greater, is available to address this issue. Please contact Lexmark Technical Support and reference this article ID#to inquire about obtaining this firmware.


NOTE:

You may be asked to escalate this issue to verify both causation and your printer's configuration settings.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number

  • Name and version of the solution

If you need help locating your printer model and serial number,

xref_HO3428_xref

.

LEGACY ID: SO7908

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