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Lexmark XC8155

Lexmark C/XC61xx, CS/X8xx, XC81xx: Print Quality Diagnosis ? Fuzzy and Uneven Colors on Areas of the Printed Image

Affected Products:

Single function: CS820, & C6160

Multi function: CX820, CX825, CX860, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

The printed images appear to have toner flaking off from some colored areas. This issue might manifest itself as white voids, stripes, strips, or in general vertical light or dark lines. As shown in this example, black has some uneven areas in which this print defect is present.


NOTE:

The affected black print area may also feel rough.

Click Image to Enlarge
Toner flaking off from the area of Black

Solution:

  1. Determine which color is having the issue by printing the “Print Quality Samples”. To do this from the Control Panel, navigate through: Settings > Report > Print Quality Pages.

  2. Print multiple pages and check whether the print quality issue is resolved.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO7945

Testing Data Change

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