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Lexmark CX860

Lexmark CS/CX_72x_82x_86x: Printing in Duplex Results in Inverted and Rotated Orientation

Affected Products:

Single-Function: CS720, CS725, C4150, CS820, and C6160

Multifunction: CX725, XC4150, XC4143, XC4153, CX820, CX825, CX860, C6160, XC6152, XC6153, XC8155, XC8160, and XC8163

Issue Description:

When printing...

And, Paper Type set to....

Results in...

An odd number of pages (3, 5, 7, 9) withDuplex turned on.

Some type other than Plain.

Printer setting

Driver setting

Last page flipped (inverted) and rotated 180 degrees.

Solution:

Upgrading firmware fixes this issue. To do this:

  1. Identify your printer's level of firmware. Normally, this value is found under the Device Information section of any Menus Setting page.

  2. Follow the suggestions in the table below.

    If... Then.... Or....

    the printer's firmware level is

    below

    ATL., PP.,CB., YK.,

    031.102

    Contact Lexmark Technical Support and reference article ID#:SO8266 to request firmware.031.102or later.

    Consider reviewing the latest official EC firmware

    *

    release notes information:

    See

    xref_RE238_xref

    release notes.

    See

    xref_RE237_xref

    release notes.

    See

    xref_RE240_xref

    release notes.

    See

    xref_RE239_xref

    release notes.


    Note:
    Certain firmware fixes are not always available in official firmware versions of firmware. Read the release notes to verify that your issue has been addressed with the cited level firmware listed in the article.

  3. Update firmware.
    Note:
    Please refer to KB Article xref_HO550_xref on how to identify and updating firmware

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial numbers

LEGACY ID: SO8266

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