Lexmark CX82x, CX860 and XCxxxx: 39.01 Complex Page Appears when Scanning Pages from the Automatic Document Feeder (ADF)

Multifunction:

CX820, CX825, CX860, XC6152, XC6153, XC8155, XC8160, XC8163

The printer posts a 39.01 Complex Page error message w

hen scanning a document from the automatic document feeder (ADF).

1. Power the printer Off for one minute and power it back On.



2. If the issue persists after powering the printer On and performing a scan using the ADF, make sure to update the printer firmware to the Latest Printer Firmware.

   Note:

   For steps on how to download and update the printer firmware, please refer to KB Article xref_HO550_xref.



3. Should the issue still appear, please refer to Still need help section in contacting Lexmark Technical Support.

Have the following available when

contacting Lexmark Technical Support;

• Printer model(s)

• Lexmark C/XC61xx, CS/X8xx, and XC81xx: How to Locate the Serial Number, TLI, and Machine Type

• Software / Solution

LEGACY ID: SO8925