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Lexmark XC8155

Lexmark XC8155

Lexmark CS/CX8xx, C/XC6xxx, XC81xx: Troubleshooting A Recurring 213.x5 and 213.91 Paper Jam

Affected Products:

Single function: CS820, C6160

Multifunction: CX860, CX825, CX820, CX827, XC6152, XC8155, XC8160, XC6153, XC8163

Issue Description:

A blocked sensorresults in a 213.91 error upon printer power-up or when closing a door.

Any attempt made by the printer to print a page results in a 213.15, 213.25, 213.35, 213.45, 213.55 or 213.91 paper jam.


NOTES:

  • The error displayed will depend on tray source or paper-path location.

  • 213.91 is the only error that will post upon powering up the printer.

Troubleshooting:

  1. Check the paper path for any paper jams and fragments.

  2. Remove the jams and fragments should you find anything blocking the paper path.

  3. Check the paper condition in the tray and replace the sheets if they are crumpled or damaged.

  4. Perform a test print and check whether the issue persists.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: TE827

VersionEV RequestRequesterSME ApprovalProtected
Notes
3.0533440 Rodel V.Yes /

No

Request to remove sensor cleaning.
4.0547616 Rodel V.Yes /

No

Request to add CRU Aperture.
11.0548730 Doug E.Yes /

No

Request to correct title and add production units affected.
12.0559333 Doug E.Yes /

No

Request to add Deskew Roller
Yes /

No


NOTE:
Make sure to keep only the last five updates.

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