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Lexmark XC8155

Lexmark XC8155

31.xx All supplies missing issue

Issue description

These errors are caused by either:

  • The toner cartridge is not fully inserted before closing the printer door.
  • The toner port ratchet on the IU is in the wrong position.

31.xx All Supplies Missing message refers to a specific case where 13 error codes are posted on the printer at the same time. The list of the errors from the embedded web server (EWS) are found in this sample image.

The 13 error codes include the following:

  • 31.30 Transfer Module or ITU Missing
  • 31.40, 31.41, 31.42 and 31.43 Toner Missing
  • 31.50, 31.51, 31.52 and 31.53 Developer Missing
  • 31.60, 31.61, 31.62 and 31.63 Photoconductor Missing

Solution

  • Powering the printer Off and unplugging it from the wall outlet for an extended period of time may fix the issue.
  • Unplugging the printer and leaving it off for at least one hour is recommended, and if possible leave the printer unplugged overnight.

LEGACY ID: SO8495

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