Affected Products:
Multifunction: CX860, XC8160 and XC8163
Issue Description:
When the end user wakes the printer from sleep mode, it will display an intermittent "Secure Element Mismatch" error.
This particular error may prompt the user to choose from "Use installed Secure Element" or "Power off and install previous Secure Element" which will temporarily clear the error message.
Error Message on the Control Panel | Error Message In the Embedded Web Server (EWS) |
| |
Solution:
Update printer firmware toCXTPP.052.207
or
latest version available
.
Note:
See
xref_TE363_xrefto obtain this firmware and potentially locate a newer version of firmware that has become available.
Additional Information:
If the specified firmware is not available or the issue persist after performing the update, please escalate the case to the next level of support with a Logs.Gzip for additional troubleshooting.
LEGACY ID: TE876