Issue deacription
When the end user wakes the printer from sleep mode, it will display an intermittent "Secure Element Mismatch" error.
This particular error may prompt the user to choose from "Use installed Secure Element" or "Power off and install previous Secure Element" which will temporarily clear the error message.
| Error Message on the Control Panel | Error Message In the Embedded Web Server (EWS) |
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Solution
To resolve this issue, make sure to update the printer firmware to the latest version. Please refer to the Firmware Update Instructions for steps in updating the printer firmware.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: TE876