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Lexmark CX860

Lexmark CX860

Lexmark CX860 and XC816x: The Printer Displays an Intermittent 'Secure Element Mismatch' Error

Affected Products:

Multifunction: CX860, XC8160 and XC8163

Issue Description:

When the end user wakes the printer from sleep mode, it will display an intermittent "Secure Element Mismatch" error.

This particular error may prompt the user to choose from "Use installed Secure Element" or "Power off and install previous Secure Element" which will temporarily clear the error message.

Error Message on the Control Panel

Error Message In the Embedded Web Server (EWS)

Solution:

Update printer firmware toCXTPP.052.207

or

latest version available

.

Note:

See

xref_TE363_xref

to obtain this firmware and potentially locate a newer version of firmware that has become available.

Additional Information:

If the specified firmware is not available or the issue persist after performing the update, please escalate the case to the next level of support with a Logs.Gzip for additional troubleshooting.

LEGACY ID: TE876

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