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Lexmark CX860

Lexmark CX860

Card Authentication ? Login User Interface Will Display Over the Registration Screen

Affected Products:

Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 C6160, CS921,

CS923

, C9235

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160, XC8163, CX920, CX921, CX922, CX923, CX924, XC9225, XC9235, XC9245, XC9255, and XC9265

Software / Solution

: Card Authentication v5.3.1

Issue Description:

In Lexmark Print Management (LPM), although Card Auth is installed and configured to enable the "Lock Screen", the default login is other than Card Auth; thus swiping an unregistered card will display the Card Auth Registration screen. However, when the user account icon (outlined in red in the image) at the navigation bar is tapped, the Login user interface will display over the registration screen.

Solution:

Using the default login set to Card Auth, tapping on the user account icon after a registration screen is displayed will reload registration screen.

LPM setups always have Card Auth as the default login method. The issue only happens if the default login is other than Card Auth.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

LEGACY ID: SO8453

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