Multifunction: CX725, CX727, CX820, CX825, CX860, XC4140, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163
This article provides an example walk-thru procedure for configuring the Google Drive app and it offers some suggestions for common connection failures.
Before You Begin:
Verify the device has a
before downloading and installing
Obtain the printer's IP address so you can access the printer's EWS, i.e., http://printer_IP_Address.
Verify that you know your username, e-mail address and password to your established Google account.
Creating a Local Account and Assigning Permissions
Create a Local Account. EWS path: Settings > Security> Local Accounts > User Name/ Password.
Enter User information. This should include:
Username (e.g., lxksoftware)
Set Access Controls by
removing the checkmark for Google Drive to set access controlto public. EWS path: Settings > Security> Manage Permissions > Apps > Google Drive.
Allow access to the Google Drive app on your local account group permissions (in this example = Admin
Navigate to Settings > Security > Manage > Groups/Permissions.
or place a checkmark next to Google Drive.
Login to the printer using your Local Account, and continue to the next section that describes registering the device with Google.
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Initiating device registration for Google Drive:
After logging into the MFP with your Local Account, open Google Drive.
Register your Google account to the printer.
Choose to send the instructions via e-mail or print them.
Register this printer with your Google account. Follow the link, e.g., https://www.google.com/device, and where it says, "Enter the code displayed on your device", type in the code seen inStep 2
, and then click Next.
Again, login to the printer using your local account, open Google Drive and get started.
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If User is unable to log in to the app, with a Google Drive message that says, "Authentication Failed," then the Access Control may be applied to the app. Confirm this is unchecked as seen inStep 3
If User is unable to log in or launch the app, with a message that says, "Login Failed. Please re-enter you credentials," then:
Verify the correct user username and password login credentials.
If using LDAP/Active Directory log-in method, make sure those settings are properly configured.
If Google Drive says, "Unable to authenticate.Please check the network configuration and connection or contact you system administrator."or
, the app tries to launch but reverts back to the Home Screen then:
Verify the correct HTTP Proxy IP Address is set. Location:Settings > Network/Portsand then look under HTTP/FTP Settings.
Verify and confirm that no firewalls are blocking HTTP/HTTPS traffic.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Name and version of the solution
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LEGACY ID: HO4020