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Lexmark CX827

Lexmark CX827

Paper Jam issue caused by loose chads

Issue description

The printer encounters a 450.25 and 450.21 paper jam error messages due to some loose chads found inside the finisher.

Affected Products

  • Single-Function: CS820, CS827 and C6160
  • Multifunction: CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163


  1. Power the printer off.

  2. Check the Multiposition staple, hole punch finisher (MSHPF) standard bin for loose chads where the paper jammed.

  3. Be sure to empty the hole punch box.

    Note:  Refer to ”Emptying the Hole Punch Box” for the steps on how to empty the hole punch box.

  4. Before inserting the hole punch box, check for excess chads and ensure these are cleared.

Emptying the Hole Punch Box:

  1. Open Door J.

  2. Remove and empty the hole punch box.


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