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Lexmark CX827

Lexmark CX827

281.16 and 283.13 scanner jam errors appear on out-of-the-box printer

What you will see

With the first few pages scanned through the printer’s autodocument feeder (ADF), the scanner jam errors 281.16 and/or 283.13 appear on the printer.

NOTE: These errors occur on printers kept in storage for a long period, and also on out-of-the-box printers.


The ADF pick mechanism can become contaminated if it has been stored for a long period of time.


The paper acts to clean the printer of any contaminant, and this will prevent errors from reoccurring. Successfully feeding ten sheets of plain paper indicates it is fully repaired and operational. Do not use a solvent or cleaner in the printer for these errors; it is best cleaned by the mechanical action of feeding paper. Perform these troubleshooting steps to fix the issue.

Step 1. Stack ten sheets of plain paper on the printer’s ADF tray and perform a scan/copy with a monochrome simplex copy setting.

Step 2. Check whether the first few sheets jam, remove any jammed paper to clear the area. Put a new stack of paper on the ADF tray and then scan again.

Step 3. Repeat the same steps for five times until no jam occurs. It should feed the entire paper stack completely.

Step 4. Should issue persist, please contact Lexmark Technical Support for further assistance.

Still need help?

If you require additional assistance, please Get in Touch with Lexmark! for contact information.NOTE: When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. Should you need help locating these, Locating the Serial Number, TLI, and Machine Type.

Please be near the products described in this article to expedite the support process and reduce callbacks.


NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.

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