When printing a document using the Print & Hold (confidential print) option on the Lexmark CX825, should you check the held jobs folder, you will find some print jobs from other users in the folder, while at the same time the newly sent confidential print job is saved on the other user's folder.
NOTE: This issue happens about 70-80% of the time.
Updating the printer firmware will fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware.
NOTE: The Lexmark representative might ask for the printer's current firmware level. Please refer to xref_Check_xref for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode.
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO8288