Gmail ignores configured Reply Address in SMTP Setup or E-mail Setup

Issue description

A recent Gmail server security restriction ignores your configured Reply Address when initiating a Scan to E-mail.

EXAMPLES

Using test@gmail.com as a value for Reply address	Results in...	And, two identifiers reveal this issue after scanning and sending your email...
Refer to the table below.	The Reply Address being Disregarded as an alias to the main user account; (e.g., Device User ID) gmailacctUID@gmail.com	The X - Google - Original - From value in the inbox header information: Return ‑ Path: <gmailacctUID@gmail.com> Received: from <some MAC address.fqdn by smtp.gmail.com with ESMTPSA id <some value> for <pinky@qnett.com> From: gmailacctUID@gmail.com X - Google - Original - From: test.gmail.com To: pinky@qnett.com Other Values: Date, X-Mailer, Message - ID, MIME- Version and Content - Type The inbox shows sender as the authenticating gmailacctUID user.

Solution

To get Gmail to recognize the Reply Address as the sender and to recognize the Reply-to in the header, you will have to create an alias.

To do this:

1. Open Gmail.



2. Click on Settings (Gear icon).



3. Click on Accounts, or Accounts and Import.



4. Next to Send mail as, click on Add another email address you own.

   


5. Enter a name and the reply email address you want to see appear; i.e., test@gmail.com, and click Next Step to complete the process.

   


6. After completion, you should see both the main and alias email address.

   

If the issue persists, search for more information related to this issue or contact support for further assistance.