Customer Support Solution Produces an E-mail Send Error Regardless of Successful Transmission

• Multifunction:

  MB2442, CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

• Customer Support App:

  Version 6.1.4

• SMTP Server Gateway:

  smtp. gmail.com

• Port:

  587 and 465

A message appears when using the Customer Support App as shown in the image below:

This is possibly caused by:

• Initiating an e-mail using the e-mail icon successfully transmits the e-mail.

• Initiating the same e-mail functionality built into the Customer Support app results in the above 'SMTP server configuration error', and this outcome is regardless of a successful e-mail transmission.

Update your Customer Support app version.

• For 2010 and 2012 Released Printers: Customer Support v5.2.6.1

• For 2016 Released Printers: Customer Support v6.1.4.2

To obtain these versions of the Customer Support app please refer to the Still Need Help? section for contacting Lexmark.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Software / Solution

LEGACY ID: SO8239