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Lexmark CX827

Lexmark CX827

Lexmark Scan-to-Email: Modifications Made to an E-mail Shortcut's Recipient 'Send' Settings are not Retained After Clicking Send

Affected Products:

Solution: Lexmark Scan-to-Email

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4140, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

Recipient e-mail settings are not retained after clicking Send.


Firmware (FW) has been made available that changes the post-email behavior by providing a new "Reset E-mail Information After Sending"setting.

To obtain this firmware, contact Lexmark Technical Support and reference this artcle ID#



FW fix level: xx.032.104 and later. x - variable value that is specific to the model and product model number.

Menu location:

Settings > E-mail > E-mail Defaults > Admin Controls > Reset E-mail Information After Sending

How it works:

  • If enabled, the "To", "Subject", "Message", and "Filename" fields will immediately reset to their default values after sending the e-mail.

  • If disabled (unchecked), the entries in these same fields will be retained until the user logs out, or the screen timeout is reached.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution


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