Overview
This issue only happened on the devices listed below that had the PaperCut Application installed:
- Lexmark CX860
- Lexmark CX825
- Lexmark CX820
- Lexmark CX725
- Lexmark CX827
- Lexmark CX727
Resolution
By default, the Card Copy Application will be locked or disabled if a PaperCut Application is installed on these devices. The steps below will show how to add the Card Copy Application on these devices having the PaperCut Application installed.
| Step | Action | Image |
| 1 | Admin needs to log in to the PaperCut server and access one of the devices on the list. | |
| 2 | After selecting the device, Admin needs to add the esf.cardCopy.cardCopyFAC and select 'Update'. Wait for the update to complete the installation. | |
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer mode; and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8482