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Lexmark CX827

Lexmark CX827

Lexmark CX/CS8xx and XC/Cxxxx: Receiving Faxes Fails After the MFP Stands Idle for an Extended Duration

Affected Products:

Single-Function: CS820, CS827 and C6160

Multifunction: CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

Failure to receive faxes as a result of the MFP going into Power Save mode for an extended period of time.


A firmware update addresses this issue.

  1. You can first reboot the device or awaken the device to return fax functionality.

  2. Check your printer's firmware level.


    for general instructions.


  3. Based on your device's existing firmware-code level, you can update to the firmware levels suggested below:

    • PP.032.095 (FW3.2.95), or lower

      • Update to PP.033.097 (FW3.3.97)

    • Above PP.##*.095, but below .113; it is likelyyou have a PE-released version of firmware.*PP.031.xx or PP.032.xx

      • Update to PE-firmware version xx.032.113 or above

  4. Update firmware.

    Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode

    for general instructions.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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