Overview
Frequent jams occur when printing multiple sheets of a stapled job using letter-sized media. When the sheets enter into the multi-position stapler finisher's accumulator area, the “tamper” mechanism above the stapler bin crushes them. This causes the jam. The following images show samples of this:
NOTE:
- The issue happens when sending a three to nine page print job to be stapled.
- This only applies to portrait single-staple jobs (i.e., one staple on the page's upper left or lower right).
Suggested Remedy
Please contact Lexmark Technical Support to acquire the firmware that will fix the issue.
NOTE:
The Lexmark representative might ask for the printer's current firmware level. Please refer to this link xref_Check_xref for the steps.Still need help?
If you require additional assistance, please close this window and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: TE752