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Lexmark CX827

Lexmark CX827

Lexmark CX825 & CX860 ? Paper Jams in Stapler Bin Using Letter-Sized Media


Frequent jams occur when printing multiple sheets of a stapled job using letter-sized media. When the sheets enter into the multi-position stapler finisher's accumulator area, the “tamper” mechanism above the stapler bin crushes them. This causes the jam. The following images show samples of this:

Click Image to Enlarge


  • The issue happens when sending a three to nine page print job to be stapled.
  • This only applies to portrait single-staple jobs (i.e., one staple on the page's upper left or lower right).

Suggested Remedy

Please contact Lexmark Technical Support to acquire the firmware that will fix the issue.


The Lexmark representative might ask for the printer's current firmware level. Please refer to this link xref_Check_xref for the steps.

Still need help?

If you require additional assistance, please close this window and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will be asked for your machine/model type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.


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