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Lexmark CX827

Lexmark CX827

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Downtime Reports escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.

Gather the additional requirements specific to Downtime Reports issues.

Requirement and relevanceHow to obtain

Source Type

 

The information is used for simulation and analysis.

Enduser provided

  • FTP
  • Network

Folder structure of the source type

 

The information is used for simulation and analysis.

Enduser provided

File size of the files being uploaded to the printer’s Hard Disk

 

The information is used for simulation and analysis.

Enduser provided

Size per folder

 

The information is used for simulation and analysis.

Enduser provided

Activity Logs

 

The information is used for simulation and analysis.

Downtime Reports Activity Logs:

  1. From the Embedded Web Server, access the web application.

  2. Edit the URL by adding /logs. For example,

    Claiborne:http://IP/esf/prtappauth/apps/downtimeReporting/logs

    Pre-Claiborne:http://IP/cgi-bin/direct/printer/prtappauth/apps/downtimeReporting/logs

    (where IP is the printer IP address).

LEGACY ID: FA993
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