Affected Products:
Single-Function: MS310, MS312, MS315, MS317, MS410, MS415, MS417, MS510, MS517, MS610, MS617, M1140, M1145, M3150
Multifunction: MX310, MX317, MX410, MX417, MX510, MX511, MX517, MX610, MX611, MX617, XM1135, XM1140, XM1145, XM3150
Issue Description:
The printer displays either:
31.46, 31.66, 655.84 error codes, or 201.22 paper jam.
Note: The error codes 31.46 or 31.66 (for MS/MXx1x) or 655.84 (for MS/MXx2x) are precursors to the 201.22 error code.
200.xx Paper Jam – 200.01, 200.03, 200.05, and/or 200.42 codes
Continuously prints blank sheets
Prompts false "Load Paper" message
Possible Cause
These errors are caused by either:
The toner cartridge is not fully inserted before closing the printer door.
The toner port ratchet on the IU is in the wrong position.
Solution:
Ensure paper has been removed beneath the Cartridge/Imaging Unit.
With the Cartridge/Imaging Unit removed, ensure the gray input sensor is upright, protruding through the green guide
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO7695