Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.
Blueprint version
What is the version # of the Pharos Terminal Object?
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | Pharos Administrator should be able to provide this information. |
Blueprint log files
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | File (folder) locations: Windows 2003 - C:\Documents and Settings\All Users\Application Data\PharosSystems\Blueprint\Logs
Windows 2008 (This is a hidden folder by default.) - C:\Program Data\PharosSystems\Blueprint\Logs
And then send the taskmaster.log, bediservice.log files. |
Pharos Alerts
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | See Pharos Administrator > System > Alerts |
Windows Event Viewer
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. |  Go to Start > Control Panel > Administrative Tools > Event Viewer. Export and send logs.
|
Errors displayed on the computer
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | Take a screenshot. |
Script used in Blueprint Terminal
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | End‑user provided |
How many servers are used?
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | End‑user provided Example: 1 Analyst and x Collectors |
Which Blueprint server is the MFP connected to?
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | End‑user provided |
Is the problem isolated to one particular server?
| Relevance | How to obtain |
|---|
Info is used for simulation and analysis. | End‑user provided |
LEGACY ID: FA874