Forms Composer and Forms Manager Issues primary escalation requirements

Index

• Common requirements
• Menu Settings Page
• Logs Gzip
• Formset (.FDD / .SDD)
• Sample Data (.txt file)
• Forms Composer & Forms Manager version
• Additional requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Forms Composer & Forms Manager-related issues.

Please utilize all available technical support resources before electing to escalate issues.

Requirement and relevance	How to obtain
Menu Settings Page This document contains all the printer settings and running firmware code.	On the printer, press Menu > Reports > Menu Settings Page; or click here for more information.
Logs Gzip Note:  Applies to all Network-connected MFPs This is a compressed file which contains all the logs from the printer's SE page.	Open printer's Web interface. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se Press Enter. Select Logs Gzip Compressed to download the file. Save the file; e.g., logs.tar.gz.
Formset (.FDD / .SDD) Info is used for simulation and analysis.	Launch Forms Composer, then select File > Open. Set Files of type to Packed Formset Projects (*.fdd, *.sdd). Navigate to the folder where the .FDD / .SDD file is stored.
Sample Data (.txt file) Info is used for simulation and analysis.	Launch Forms Composer, then select Data > Load Sample Data. Navigate to the folder where the sample data file is stored.
Forms Composer & Forms Manager version Info is used for simulation and analysis.	On the Forms Composer and Forms Manager app, click on Help > About, and note the app version.