Lexmark Fleet Manager primary escalation requirements

Index

• Common requirements
• Additional requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Lexmark Fleet Manager-related issues.

Provide a detailed problem description:

1. For data roll-up issues, include all LFM collectors involved:

   • Lexmark Fleet Tracker (LFT 2.0 only)
   • Lexmark Services monitor (LSM)
   • embedded Lexmark Services Monitor (eLSM)
   • Lexmark Local Tracker (LLT)
   • Lexmark Print Monitor Agent (LPMA)


2. Include code levels of affected LFM product.



3. Details should include information about environment, architecture, installation, frequency (persistent and repeatable compared to random anomaly), functionality, and others.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.

• Lexmark Fleet Tracker data points additional escalation requirements
• Lexmark Solutions Monitor data points additional escalation requirements
• Management Information Base data points additional escalation requirements
• Oracle database additional escalation requirements
• Lexmark Remote Asset Manager data points additional escalation requirements