The pick tires are part of the printer that pulls out paper from the tray. With regular printer usage, these tires will accumulate dust and paper debris, thus preventing them from picking paper properly.
xref_SO7480 _xref will greatly improve the printer’s capability to pull out media from the tray. However, if the pick tires are already worn out, it is always advisable to replace them in order to avoid any possible paper feed issues or paper jam.
This document will describe the step-by-step procedure for replacing the printer's pick tires.
Pick tires replacement procedure (click images to enlarge)
Power off the printer and remove its power cable from its back and from the power outlet.
Open the printer’s front door and remove its supplies; i.e., toner cartridge and imaging unit.
Close the printer's front door, remove the paper tray, and then position the printer so that it sits on its rear side.
To remove the tires, start by pulling down the duplex assembly (blue plastic) first and then the pick arm assembly.
Note: Do not use the paper level indicator to pull the pick arm assembly. Slide the tires out from their rim.
Take the new pick tires out of their packaging.
Repeat Step 4 to access once more the pick arm assembly. To install the new tires, slide each of them onto its corresponding rim, making sure that they fit snugly.
Set the printer back in its upright position. Reinstall the paper tray and open the printer's front door.
Reinstall the supplies, starting with the imaging unit and then the toner cartridge. Close the front door.
Plug the power cable back in and power on the printer to test.
- Please use the packaging of the new pick tires to send the old ones back to Lexmark for recycling.
- If you are having difficulties following this procedure, please contact Lexmark Technical Support to have a Support Agent guide you through the process.
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, xref_HO3864_xref.
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: HO3941