Affected products
Click
Properties
in the title section above. What you will see
The printer stops printing and shows a “Bin Full” message even though only few sheets of paper are in the output bin.
Explanation
At times, usually in high-humidity environments, paper will curl or "Smile" in the output bin and trigger a "Bin Full" prior to placing the rated amount of sheets in the output bin. The triggering happens when the curled side of the paper touches the Standard Output Bin Full Sensor. See the sample image below:
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| (A) – Output Bin Full shown in the Op Panel with only few sheets. (B) – Side of the sheet touching the Output Bin Full Sensor. |
Once the printer declares "Bin Full," it will not print again until the sheets are removed from the output bin. The printer stops by design in order to prevent pushing sheets onto the floor.
Solution
To prevent the printer to declare “Bin Full” prematurely, decrease the amount of paper curl by following the suggestions below.
Store paper in a low-humidity environment.
Keep the paper sealed in its original packaging and remove it only when you are ready to use it.
If the paper stack has been seated in the tray for some time, remove it, flip it over, and then put it back in the tray. Depending on the type of paper, this procedure can reduce the amount of curling.
Do not operate the printer where it can be exposed to higher than normal levels of humidity.
To avoid the paper being pushed onto the floor, pull or lift the paper output bin extender.
NOTE: If the above recommendations did not help resolve the issue, contact Lexmark Technical Support for additional troubleshooting suggestions.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7151