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Lexmark MS312

Lexmark MS310, MS410, MS510, & MS610 ? The Printed Sheets Do Not Stack Properly and Are Sometimes Pushed onto Floor

What you will see

The printed pages do not stack properly in the output bin and sometimes the following sheets will push the first few printed pages onto the floor. See the sample image below.

Click Image to Enlarge
Succeeding sheets exiting the printer push the first few printed pages awry.


At times, usually in high-humidity environments, paper will curl or "Smile" in the output bin. If the curl is severe enough, the back of the sheet will rise above the rollers (as seen below) and be hit by the next sheet.

Click Image to Enlarge
The curled sheets are blocking the output bin.

Recommended solution

Here are some actions that can be performed in order to minimize paper curl and avoid the likelihood of sheets being pushed onto the floor:

  1. Store paper in a low-humidity environment.

  2. Keep the paper sealed in its original packaging and remove it only when you are ready to use it.

  3. If the paper stack has been seated in the tray for some time, remove it, flip it over, and then put it back into the tray. Depending on the type of paper, this procedure can reduce the amount of curling.

  4. Do not operate the printer where it can be exposed to higher than normal levels of humidity.

  5. To avoid the paper being pushed onto the floor, pull or lift the paper output bin extender.

If the above recommendations did not help resolve the issue, contact Lexmark Technical Support for additional troubleshooting suggestions.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, xref_HO3864_xref.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.