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Lexmark MS610dn / MS610dtn

Lexmark MS610dn / MS610dtn

Troubleshooting a 230.01 paper jam

Issue description

Paper repeatedly jams whenever the printer tries to print on both sides of the paper (front and back). The printer displays a Paper Jam message, open front door to clear duplex. The accompanying numeric error code is 230.01. This means the printer has detected a sheet of paper or other print media jammed in the duplex area.

Note:  You can select Show areas on the printer’s control panel to view images that will help you locate where the jam is occurring. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.


  1. Try to locate and remove the jammed paper. Ensure any previous jams have been completely removed.

    Note:  If this print job consisted of more than one page, probably more than one page is stuck inside the printer.

  2. Be sure that the affected paper tray (could be any input source) is loaded properly.

  3. Make sure paper is not loaded into the manual feeder for a non-manual feed job.

  4. The printer should rest on a surface that is flat, level, and uniform. This is for safety reasons as well as for paper feed reliability.

  5. If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.


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