Lexmark MS610de / MS610dte
The printer displays a Load Tray 1 with specified paper message even if the tray has paper in it. This happens when:
The solution for this issue varies depending on its cause. See the following possible scenarios that you could be experiencing with the printer and follow the appropriate solution presented.
Note: Gray and tan tires must be replaced immediately. To get replacement pick tires, please contact Lexmark Technical Support. See this article for a detailed procedure on pick tires replacement.
Power off the printer and unplug the power cord.
Remove the paper tray (Tray 1) and also remove Tray 2 if applicable. Set them on table.
Grasp the ACM and pull it down as far as it goes for a few seconds to relieve any tension in the cable.
Release the pick roller assembly arm, return Tray 1 (Tray 2), and then power up the printer.
Verify the fix by placing a single sheet of paper in the tray and perform a print job.
Should issue persist even after cleaning the tires, please contact Lexmark Technical Support.
LEGACY ID: SO7480