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Lexmark MS610dn / MS610dtn

Lexmark MS610dn / MS610dtn

Lexmark MS/X31x, MS/X41x, MS/X51x, MS/X61x, XM1135, XM/M114x, XM/M3150: 200.xx Paper Jam with Printer Possibly Continuously Printing Blank Sheets and Displaying False Load Paper Prompt

Affected Products:

Single-Function: MS310, MS312, MS315, MS317, MS410, MS415, MS417, MS510, MS517, MS610, MS617, M1140, M1145, M3150

Multifunction: MX310, MX317, MX410, MX417, MX510, MX511, MX517, MX610, MX611, MX617, XM1135, XM1140, XM1145, XM3150

Issue Description:

The printer displays either:

  • 31.46, 31.66, 655.84 error codes, or 201.22 paper jam.
    The error codes 31.46 or 31.66 (for MS/MXx1x) or 655.84 (for MS/MXx2x) are precursors to the 201.22 error code.

  • 200.xx Paper Jam – 200.01, 200.03, 200.05, and/or 200.42 codes

  • Continuously prints blank sheets

  • Prompts false "Load Paper" message

Possible Cause

These errors are caused by either:

  • The toner cartridge is not fully inserted before closing the printer door.

  • The toner port ratchet on the IU is in the wrong position.


  1. Ensure paper has been removed beneath the Cartridge/Imaging Unit.

  2. With the Cartridge/Imaging Unit removed, ensure the gray input sensor is upright, protruding through the green guide

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Toner/imaging unit/waste toner bottle part number and serial number


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