Error Codes: 24x.44 & 24x.45

Error Codes: 24X.44 or 24X.45

1. Make sure the media being used is not heavier than what is supported.



2. If multiple sheets that are jammed together are coming out of the tray, remove the media and fan it to remove edge welds (prevents sheets from sticking together).



3. Verify paper level in tray is below max fill line.



4. Make sure the side and rear guides in tray are set to correct media size then load paper without snuggling guides against the paper.



5. Make sure the paper isn't wavy, curled or damaged. If so, flip or replace media.

1. Verify the two black separator rollers are not damaged or improperly installed. If so, replace Separator roll assembly.

40X8444 – Separator roll assembly

1. Replace Tray.

40X8287 – 250-sheet tray 40X8286 – 550-sheet tray

LEGACY ID: SO7317