The printers listed below fail to send a “Near End of Life” warning e-mail notification for the Imaging Unit. An e-mail alert will only be sent when the device’s Imaging Unit has already reached its End of Life and is at a Non Continuable Stop.
NOTE: Toner Cartridge e-mail notification works.
Affected printer models currently identified are listed below:
MS31x MS41x MS51x MS61x MS71x MS81x MX310 MX410 MX51x MX61x MX71x MX81x
CS310 CS410 CS510 CX310 CX410 CX510
NOTE: An x denotes any number within a given printer model series.
Perform the following:
Update the printer’s firmware to PE Release code P450 or the latest.
Note: To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Go to the printer’s embedded web server (EWS) > Settings > E-mail Alert Setup.
Note: Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari). For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer.
Click on the sign beside Supplies, then the sign beside Imaging Unit or Imaging kit.
Make sure to place a check on Imaging Unit Low.
Note:Click here to view a sample image.
Go back to Settings > Print Settings > Supply Notifications > locate the Imaging Unit section, and then set Email as the behavior for the Near End of Life column.
Note: Some models may allow you to set your desired % threshold, while others have a default value. Click here to view a sample image.
Important!Restart the printer after setting Supply Notifications.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7574