Overview
The printer continuously prompts the user to set the Date and Time.
Recommended solution
To clear the intervention message, update the printer with the latest firmware code. To do this, follow the procedures below:
How to download the latest firmware version
| Step | Action |
1 | Go to support.lexmark.com. |
2 | Type your printer model in the “Enter Product Name” field and click OR click on the picture of the correct printer model shown. |
3 | Locate the “Downloads” tab. |
4 | Select the version of your Operating System. |
5 | Click the link available under "Firmware." Download and save the firmware file in your computer. |
After downloading the latest firmware, select any of the option below to perform the update.
| Firmware Flash Methods | Information |
| Embedded Web Server (EWS) Recommended | Open a browser and enter the IP address of the printer. Select Settings >Update Firmware. |
| USB utility | for the detailed steps. |
| USB thumb drive | for the detailed steps. |
| FTP | for the detailed steps. |
| Printer File Loader (USB-Macintosh) | for the detailed steps. |
NOTE: If you need assistance in doing the update, contact Lexmark Technical Support.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these
Please call from near the printer in case the technician on the phone asks you to perform a task involv.ing the printer.
LEGACY ID: SO7273