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Lexmark MS610dn / MS610dtn

Lexmark MS610dn / MS610dtn

Remote Operator Panel only displays white or gray screen

What you will see

A blank white or gray menu screen displays when accessing the Remote Operator Panel of a Lexmark CS310 or MS410 via the printer’s embedded web server (EWS).

The printer actually responds when clicking on the visible buttons; however, the menu on the 2-line window does not display.

Recommended solution

Update the printer’s firmware to PE Release code P452 or higher.

To obtain this firmware, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

If the issue persists, search for more information related to this issue or contact support for further assistance.

Should there be additional concerns or questions, contact the next level of support for further diagnosis.

Refer to ExtraView escalation ID 326069 for more information.


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