What you will see
With the intention of creating more storage for the Print and Hold function, a user sends a Markvision Enterprise (MVE) policy to devices to switch their ' Download Target' from RAM to Hard Drive (HDD). This action leads to all printers not equipped with HDDs to generate Offending Stack Errors upon printing.
This Download Target directly relates to where the held job is stored on the printer.
Affected products
This issue was first seen on the MX511 MFP; however, other MFPs without HDDs installed, and with similar firmware architecture, may exhibit this issue.
Suggested remedy
A PE-released version of firmware LW50.PR2.P557, or greater, is available to address this issue. Please contact Lexmark Technical Support and reference this article ID# SO7890 to inquire about obtaining this firmware.
NOTE: You may be asked to escalate this issue to verify both causation and your printer's configuration settings.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number ( SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7890