Users of MVE's 'Firmware' policy feature
An MVE firmware management issue has been identified that affects the ability to deploy printer firmware using MVE policies.
Firmware and products affected
- .P328 (EC3)
- MVE Version 1.8
- MS510/ M1145
- MS610dn
- MS610de/ M3150
What you will see
| MVE v.1.8 users... | Versus MVE v1.9 users... |
.P328 (EC3) will not be recognized as valid firmware when using the firmware policy feature. One of two different symptoms reveal this issue: The printer model does not show. The printer model is recognized as a C746 or C748.
Note: This issue is not prevalent if utilizing firmware policies with firmware levels
≤ LW20.PR.P235 (EC2).
| .P328 (EC3) or greater will be recognized and function properly when enforcing firmware policies.
Note: A side effect of updating MVE is that you will lose firmware policy recognition of firmware levels
≤ LW20.PR.P235 (EC2).
|
Suggested Remedy
Upgrade to MVE 1.9 to utilize the MVE's firmware policy feature with .P328 (EC3) level firmware or greater.
Still Need Help?
If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: TE579
Audience: Lexmark and Support Partners
Extraview escalation ticket # 292247
LEGACY ID: TE579