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Lexmark MS310

Lexmark MS310

Windows Print and Driver primary escalation requirements


Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Windows Print and Driver Compatibility‑related issues.


Requirement and relevanceHow to obtain

Driver Type and Version used

Info is used for simulation and analysis.

  1. Go to Start > Control Panel > Printers / Devices and Printers.

  2. Right-click the Printer Object being used, and then click Properties.

  3. Go to About Tab, and then take a screenshot.

Or, from the Printing Preferences > Help > About Tab and take a screenshot.

Customer's printing environment,

Info is used for simulation and analysis.

  • Operating System involved
  • Server and Client Information (Complete with Name, Service Pack & System Type)

Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients

  1. Click on Start > Run.

  2. Type “msinfo32”, and then click OK.

  3. Click on File > Save.NFO

Select a topic from the list to view additional requirements specific to your issue.


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