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Lexmark MS310

Lexmark MS310

Windows print and driver feature primary escalation requirements


Before proceeding, make sure to fill out the Main escalation information requirement and gather the Windows Print and Driver primary escalation requirements.

Gather the primary requirement for Windows Print and Driver Feature‑related issues.

Requirement and relevanceHow to obtain

Specific Driver Feature/Configuration that is/are not working?

Info is used for simulation and analysis.

Please provide screenshots.

Application Information, such as, application name, version, software developer & background info

App info can sometimes help in understanding the cause of the error.

Information regarding the software or application may be found by going to;

  • Help
  • About
  • File > Help
  • Windows > About, or,
  • Main Page itself (Splash Screen)

Driver Type and Version used

Info is used for simulation and analysis.

  1. Go to Start > Control Panel > Printers / Devices and Printers.

  2. Right-click the Printer Object being used, and then click Properties.

  3. Go to About Tab, and then take a screenshot.

Or, from the Printing Preferences > Help > About Tab and take a screenshot.

Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type)

Info is used for simulation and analysis.

End user provided

Customer's printing environment

Info is used for simulation and analysis.

  • Operating System involved
  • Server and Client Information (Complete with Name, Service Pack & System Type)

Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients

  1. Click on Start > Run.

  2. Type “msinfo32”, and then click OK.

  3. Click on File > Save.NFO

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page.

Any other printer/s working?

Info is used for simulation and analysis.

Please indicate printer manufacturer and model.


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