Windows print and driver feature primary escalation requirements

Specific Driver Feature/Configuration that is/are not working?

Info is used for simulation and analysis.

Please provide screenshots.

Application Information, such as, application name, version, software developer & background info

App info can sometimes help in understanding the cause of the error.

Information regarding the software or application may be found by going to;

• Help
• About
• File > Help
• Windows > About, or,
• Main Page itself (Splash Screen)

Driver Type and Version used

Info is used for simulation and analysis.

1. Go to Start > Control Panel > Printers / Devices and Printers.



2. Right-click the Printer Object being used, and then click Properties.



3. Go to About Tab, and then take a screenshot.

Or, from the Printing Preferences > Help > About Tab and take a screenshot.

Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type)

Info is used for simulation and analysis.

End user provided

Customer's printing environment

Info is used for simulation and analysis.

• Operating System involved
• Server and Client Information (Complete with Name, Service Pack & System Type)

Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients

1. Click on Start > Run.



2. Type “msinfo32”, and then click OK.



3. Click on File > Save.NFO

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page.

Any other printer/s working?

Info is used for simulation and analysis.

Please indicate printer manufacturer and model.