Blank space shown on printer Home screen when hidden application added using Home screen customize

Issue description

If the Home Screen Customize feature in the Home Screen section of the Printer Details page in the Cloud Fleet Management (CFM) portal is used to add hidden eSF applications, blank spaces will be shown on the printer’s home screen.

Also, the hidden eSF applications will not be shown in the View home screen.

Solution

This is a firmware limitation.

• Use the Home Screen Restore feature in the Home Screen section of the Printer Details page in the CFM portal to reset the home screen to the default factory configuration.
• Do not add hidden items using the Home Screen Customize feature.

If the issue persists, search for more information related to this issue or contact support for further assistance.