LPM serverless app‑specific escalation requirements

Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.

Error message

Relevance	How to obtain
This is helpful when searching for the error string in the logs.	Take a screenshot or take note of the exact error message.

LPMC folder zipped

Relevance	How to obtain
This forms part of the client-side logs	Run "%programdata%\LPMC" and select all files in the folder and zip them.

Driver Version

Relevance	How to obtain
This will help in replicating the issue in the lab.	Go to the Printer Properties and go to the About tab.

Windows Application and System Events

Relevance	How to obtain
This forms part of the workstation logs for reference.	Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System.

Error message

Relevance	How to obtain
This is helpful when searching for the error string in the logs.	Take a screenshot or take note of the exact error message.

LPMC folder zipped

Relevance	How to obtain
This forms part of the client-side logs	Run "%programdata%\LPMC" and select all files in the folder and zip them.

Driver Version

Relevance	How to obtain
This will help in replicating the issue in the lab.	Go to the Printer Properties and go to the About tab.

Windows Application and System Events

Relevance	How to obtain
This forms part of the workstation logs for reference.	Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System.

Logs gzip of device

Relevance	How to obtain
LPM Serverless use eSF solutions that may throw errors in the device logs.	Go to the device's SE page (http://printer_address/se) and select Embedded Solutions Log > Set Logging Level > Yes > Submit. Reproduce the issue, then on the same SE page, select Logs Gzip Compressed.

Relevance

How to obtain

LPM Serverless use eSF solutions that may throw errors in the device logs.

Go to the device's SE page (http://printer_address/se) and select Embedded Solutions Log > Set Logging Level > Yes > Submit.

Reproduce the issue, then on the same SE page, select Logs Gzip Compressed.

eSF application Versions

Relevance	How to obtain
This helps to verify if issue is reproducible in the lab, or if it is a known issue.	Go to the device's application list. Note the versions of the Print Release and either the Card Authentication or CLoud Authentication eSF applications.

LEGACY ID: FA874

Was this article helpful?

Related content